For overnight petsitting dates, confirmation will be sent upon receipt of the first night's non-refundable deposit with a reservation form. The remaining payment is due in full 1 week before the assignment begins. Refunds less the deposit are provided with a 7-day written notice (email is acceptable). However last minute cancellations will be refunded on a pro-rated basis based on whether or not I can rebook your time with another client. Time commitments are a 2-way street and as I am usually booked 15-30 days ahead, I send other requests to other pet sitters. Please make checks payable to Donnasue Jacobi or Just Like Home Pets. This policy is for overnight bookings.